Our dining experience was mediocre at best. The service was slow & pacing was terrible (we waited for significant periods of times between courses) even with the dining room half empty AND the hostess assisting our waitress. The risotto was overcooked and under-seasoned (the only thing saving the flavor were the added goat cheese and apples). My chicken was salty and the 'basil mashed potatoes' it came with HAD NO BASIL! After attempting to convince me there was actually basil in them (none was tasted or visually observed) the hostess brought me out cut raw basil...I informed her I had not intentions of making my own food at the table. This experience (being the huge foodie I am) ruined the rest of my evening!!
London Grill Restaurant Website
Response on Yelp.com from London Grill's manager:
Hi M W,
My name is Nicole, I'm one of the managers at London Grill. On behalf of the owners, management, and staff, I would like to apologize for your recent imperfect experience here. We will gladly offer you a complimentary drink and entree if you will consider joining us again to re-evaluate your review of London. Please contact us at 215-978-4545; Terry, Cristina or myself will be happy to speak with you to try to amend this situation. We would like to make it right.
Kindly,
Nicole Kelly
My name is Nicole, I'm one of the managers at London Grill. On behalf of the owners, management, and staff, I would like to apologize for your recent imperfect experience here. We will gladly offer you a complimentary drink and entree if you will consider joining us again to re-evaluate your review of London. Please contact us at 215-978-4545; Terry, Cristina or myself will be happy to speak with you to try to amend this situation. We would like to make it right.
Kindly,
Nicole Kelly
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